As a Technical Support Engineer, you help customers, dealers and colleagues get the most out of our automation solutions. You combine technical expertise with a service-minded approach and enjoy solving complex hardware and software challenges. You will work closely with Engineering, Sales and Product Development while continuously expanding your product knowledge through training and hands-on experience.

These are your responsibilities:

• Provide technical support for Hotraco hardware, software and partner products;

• Analyze, register, and resolve customer questions and technical issues;

• Prepare and supervise field tests and support complex technical systems;

• Commission new installations at customer locations when required;

• Deliver technical training to colleagues and dealers;

• Support Sales with technical expertise and assist in creating technical documentation

What do we ask from you?

• Bachelor’s or master’s degree in a technical field such as Industrial Engineering & Management or equivalent;

• You have at least 5 years of experience working with Hotraco control systems and computer platforms, enabling you to independently commission installations, troubleshoot technical issues, and provide professional support to customers;

• Excellent command of French or Spanish and a good command of English;

• Strong analytical and problem-solving skills with a customer-focused mindset;

• Accurate, service-oriented, and committed to continuously developing your technical and product knowledge

What do we offer?

Excited about this opportunity? We would be happy to tell you more!

Please contact: Vera Fonteyne-Verheggen | recruitment.hotraco@speria.com